SYLK Gem & Jewellery (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your data in accordance with the Australian Privacy Act 1988 (Cth) and the General Data Protection Regulation (EU 2016/679) (“GDPR”), where applicable.
We may collect the following personal information when you interact with our website or services:
Name, email address, phone number, and mailing address
Payment and billing details (note: we do not store full credit card information)
Purchase history and preferences
IP address, browser information, device type, and usage data
User account details and login credentials (if you create an account)
You may choose to browse our site anonymously, but some features (e.g., placing an order or receiving email updates) will require personal information.
We collect and use your personal data for the following purposes:
To process transactions and deliver your purchases
To provide customer service and respond to enquiries
To personalise your shopping experience and improve our services
To send order confirmations, updates, and occasional marketing communications
To comply with legal obligations and fraud prevention measures
You can opt out of non-essential marketing emails at any time using the unsubscribe link provided in our emails.
Under the GDPR, we process your personal data based on:
Contractual necessity: to fulfil a purchase or service
Legal obligation: to comply with applicable laws
Legitimate interests: such as marketing to existing customers
Consent: when required for email marketing or optional services
We do not sell or rent your personal information.
We may share data with trusted third parties that help us:
Process payments (e.g., Stripe, PayPal)
Fulfil deliveries (e.g., Australia Post, couriers)
Host our website and online store (see below)
Manage email marketing or technical support
All service providers are required to maintain data confidentiality and comply with data protection standards.
Our website and online store are hosted by GoDaddy, which provides secure infrastructure, including SSL encryption, website hosting, ecommerce capabilities, and data protection tools. Your personal information may be stored on GoDaddy’s secure servers in accordance with their privacy and security policies.
We use industry-standard security measures to protect your personal information:
SSL (Secure Socket Layer) encryption
Firewall-protected servers
Restricted data access to authorised personnel only
Regular security audits and system updates
We do not store full credit card details on our servers.
We use cookies to enhance your browsing experience, personalise content, and analyse traffic. Cookies may remember:
Login status
Shopping cart contents
Preferences and site usage
You can manage or disable cookies through your browser settings. Disabling cookies may limit website functionality.
We retain your information for as long as needed to:
Fulfil your orders and service requests
Meet tax, legal, and compliance obligations
Provide customer support
Maintain transaction history
Under privacy laws, you may:
Request access to your personal data
Request correction or deletion of your data
Withdraw consent to marketing at any time
Request data portability (GDPR only)
Lodge a complaint with a privacy authority
To exercise your rights, contact us at admin@sylkgems.com.au
If you access our site from outside Australia, including the EU, your data may be transferred to and processed in Australia. We take steps to ensure your information is protected under applicable privacy laws.
We may update this policy from time to time. The latest version will be available on our website with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how your information is used, please contact:
SYLK Gem & Jewellery
Melbourne, VIC, Australia
Email: admin@sylkgems.com.au
Copyright © 2025 SYLK Gem and Jewellery - All Rights Reserved.
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